Shipping, Returns, and Exchanges
Items ship out between 1-3 business days. We ship via USPS and Fedex depending on the size of the order. Transit time is usually between 1-4 business days depending on your location. International orders usually take between 1-3 weeks depending on the country, but they can sometimes take longer. If you need expedited shipping please contact us at email@example.com and we will work to get you the best rate for your timeline.
Lost/Missing Packages: ModestPop is not responsible for lost or stolen packages. Please provide a good address to ensure safe delivery of your order and be aware of the delivery date. Once your order leaves our location, we are not responsible for it's whereabouts, unless the carrier loses the package. If the carrier provided tracking shows delivery, but you cannot find the package, we will not refund or resend the order without additional payment.
We offer FREE shipping on orders above $100 shipped within the U.S. The discount is automatically applied in the shopping cart.
Returns are accepted for store credit only, so long as the items are unworn (trying on for fit excepted), unwashed, with tags on (not all items are tagged). We DO NOT issue refunds. We will email you a store credit coupon code when your returned item(s) arrive. Shipping costs are NOT refunded. Customers have 30 days to return items for store credit. After 30 days, if we receive a return, we will contact you to see if you want to pay to have it shipped back to you.
To return an item, simply put it back in the mail to the address below and include your order number on or inside the package with a note that you would prefer store credit rather than an exchange. No package slip or RMA number is required. Please allow our team 3-5 business days to process your return once it is received.
826 Fox Hunter Drive
Farmington, UT 84025
If you wish to exchange an item, simply return it to the address above with your order number. Either include a note with what you would like to exchange the item(s) for, or send us an email detailing what you would like to exchange. If the item(s) you wish in exchange are less than the value of your order, we will issue you store credit for the difference. If they are more than the value of your order, we will send you a payment request for the price difference through email.
Customers are responsible for paying shipping costs to return the original item to us for an exchange. We do not provide prepaid labels for returns/exchanges. We will pay to ship out the new item(s). In addition, we do not reserve stock for exchanges. The item you wish to receive in exchange must be in stock at the time we receive the items from you. Exchanges are permitted up to 30 days after your order date.