Returns & Shipping


We offer in-store credit through our return program. Items must be in their original condition; i.e., unworn, unwashed, un-altered, free of marks and makeup stains, free of animal hair, perfume and deodorants or other scents, with tags still attached (if applicable).
 
The most common reason for a return is an item not fitting. As a result, we accept returns within 30 days of receiving your item. Your package must be post-marked and sent back to us within 30 days from the original delivery confirmation date.  You are responsible for all return mailing fees.
 
We are not responsible for any shipping costs or refunds unless the item was received defective due to a manufacturer error. If your item looks worn or has any odors or smells, we will not be able to accept the return.  We are not responsible for any items that may be lost in transit. Once we receive your item(s), they will be inspected and processed within 3-4 business days. You will be emailed a code as in-store credit for the returned items.
 
Once your package has been received at our facility it will take our team up to 5 business days for processing.
 
To return your product, you should mail your product to:
Modest Pop
1533 E 4750 S
Ogden, UT 84403
 
Please include a slip with your name, order number and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FINAL SALE ITEMS
Due to the deep discounts given, as well as the limited numbers available, the following items are FINAL SALE:  Special Promotions, FLASH SALES, 50FREE items, clearance items, and anything discounted 30% or more, and the $25 collection is nonrefundable. Including anything that has FINAL SALE written in the description or code. We also do not accept products that are intimate, such as bathing suits.
These items will not be accepted as a return or exchange, no exceptions! Thank you for your understanding
 
Non-returnable items:
Items marked 30% off or more.
Final sale items.
Clearance Items.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned and postmarked more than 30 days after purchase.
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EXCHANGES
We do not have a process in place for direct exchanges because we cannot guarantee that the item won't be sold out by the time your return is received back to our warehouse.  Our policy does not allow us to "reserve" online merchandise.  If you know the item(s) you wish to receive through an "exchange", we advise you to purchase the item(s) as soon as possible and use your store credit for a future purchase.
 
If your item is defective or damaged, email us at modestpop@gmail.com and we’ll begin an exchange. Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective or damaged.
 
REFUNDS
Occasionally our inventory varies from what is actually in stock.  In these instances, we will partially ship the portion of your order that is in stock and then refund you for the item(s) that is/are no longer available.  We try our best to keep inventory updated as best as we can, but once in a while we accidentally oversell products and cannot fulfill your orders in their entirety. Thank you for understanding.
 
DAMAGED MERCHANDISE
If you receive an item that is damaged (A hole in fabric, missing button, not sewn properly, etc..) please email us a picture immediately. We will come up with the best resolution for you once we have reviewed the damaged item. We are not responsible for damage that that occurs when you wear the item or wash it.
 
SHIPPING TIMES
If you need expedited shipping please contact us at modestpop@gmail.com and we will work to get you the best rate for your timeline.  Depending on the item ordered, your order may arrive in separate shipments.
Since COVID, we've experienced longer shipping times. You can expect your package to leave our warehouse in 3-7 business days. 
 
We offer FREE shipping on orders above $100 shipped within the U.S.  The discount is automatically applied in the shopping cart.
 
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, so any shipping issues or problems must be handled by USPS. . Please provide a good address to ensure safe delivery of your order and be aware of the delivery date.
 
ORDER CANCELATIONS
We can cancel your order if it hasn't shipped for a $10 admin fee.